Shipping
How will we deliver your order?
We utilize FedEx / DHL / President Transnet Corp. (Taiwan) / SF Express and their partners for shipping. Expedited shipping options are available for those who wish to receive their products sooner.
How long does order processing take?
7 working days after payment has been received.
How long will it take for your order to arrive?
The standard delivery time may vary depending on your location. Shipping for orders sent to destinations outside Taiwan (R.O.C) will vary based on local customs regulations.
How can you track your order?
Instructions for order tracking are included in an email sent to you when your order ships. You can also check the status of your order here.
To which countries can you ship your order?
We accept orders for shipment to over 70 countries. Ship-to countries and regions may vary depending on the selected product.
Anguilla, Argentina, Aruba, Ascension and Tristan da Cunha, Australia, Austria, Belgium, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Caribbean Netherlands, Cayman Islands, Chile, China, Christmas Island, Cocos (Keeling) Islands, Columbia, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Egypt, Estonia, Falkland Islands, Faroe Islands, Finland, France, French Guiana, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guam, Guernsey, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mayotte, Mexico, Monaco, Montserrat, Netherlands, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Norway, Panama, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Reunion, Romania, Saint Barthelemy, Saint Helena, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Singapore, Slovakia, Slovenia, South Korea, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Tokelau, Turkey, Turks and Caicos Islands, UK Virgin Islands, United Kingdom, United States, US Virgin Islands, Vatican City, Venezuela, Vietnam, Wallis and Futuna.
Note: Please Contact Store if your shipping destination is not on the above list.
Order and Payments
What currency does the store use?
All prices and payments are in US dollars.
What payment methods are accepted?
Currently, our website accepts Bank Wire Transfer, and payments via a third-party service: PayPal. PayPal is ideal for customers using cards issued outside Taiwan (R.O.C). We do not accept cash, checks, or money orders.
Do you have to pay customs fees and import duties?
Yes, if required by the ship-to destination country. If customs fees, duties, or taxes are levied once a shipment reaches your country, you're responsible for paying them. These additional charges are not included in the payment made to LIPS Corporation, and we have no control over or ability to predict them. Customs policies vary widely from country to country, so contact your local customs office for details.
Will you be charged sales tax for your order?
Sales tax is based on the ship-to address for orders. It is charged where LIPS Corporation has an economic presence and is required to be registered. For international orders, refer to the question above.
When is your credit card charged?
The exact timing is not within our control; it's determined by the payment service provider. Generally, expect to be charged at the time of order placement.
Product Questions and Support
How do you get technical support for the products you order?
For all technical questions, please visit our Contact Us Page for inquiry.